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Refund Policy

Overview

We are committed to providing high-quality wholesale products for professional clinics, med spas, beauty salons, and wellness businesses. This Refund Policy outlines the terms for returns, refunds, and replacements. By placing an order with us, you agree to the terms below.


1. Minimum Order Requirement

All purchases must meet our strict £100 minimum order requirement. Only orders that meet this threshold are eligible for review under our refund and return terms.


2. Eligibility for Returns

Due to the nature of our products—including clinical, injectable, and wellness items—we can only accept returns under specific conditions:


Eligible Returns:

  • Products that arrive damaged, defective, or incorrect.

  • Items reported within 48 hours of delivery with photographic evidence.

  • Unopened, unused items in original packaging (only if approved by our team).


Non-Eligible Returns:

  • Opened, used, or tampered products.

  • Products damaged due to improper storage or handling by the buyer.

  • Items purchased by mistake or due to buyer’s change of mind.

  • Products not reported within the 48-hour window.

 

3. Reporting an Issue

To request a return or replacement, you must:

  1. Contact us within 48 hours of receiving your order.

  2. Provide your order number, business name, and photos/videos showing the issue.

  3. Wait for confirmation and instructions from our customer support team.

No returns will be accepted without prior approval.

 

4. Refunds

Refunds are processed only after the returned items are received and inspected.

 

Refund Methods:

  • Refunds will be issued to the original payment method.

  • Processing time is typically 3–7 business days after approval.

 

Partial Refunds

Partial refunds may be granted if:

  • Only part of the shipment is affected.

  • The returned product shows minor damage or signs of handling.

 

5. Replacements

If a product is damaged or incorrect, we may offer a replacement item instead of a refund. Replacements are shipped as soon as the issue is validated.

 

6. Non-Returnable Products

For safety and compliance reasons, certain items cannot be returned under any circumstances:

  • Injectable vitamins and similar consumables.

  • Temperature-sensitive items.

  • Products requiring controlled storage.

  • Any item marked as final sale.

 

7. Order Cancellations

Orders may only be cancelled if they have not yet been processed or shipped.

  • Once dispatched, orders cannot be cancelled or refunded.

 

8. Wholesale & B2B Terms

As a B2B supplier, all sales are considered final unless a product issue is proven. We do not offer refunds for:

  • Over-ordering or incorrect quantities.

  • Business operational changes.

  • Resale performance.

 

9. Contact Us

For all refund, return, or replacement enquiries, please contact our customer support team:

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