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Shipping Policy

1. Overview

This Shipping Policy explains how we process, dispatch, and deliver all wholesale orders. By placing an order with us, you acknowledge and accept the terms outlined below. All orders are for business use only and subject to our £100 minimum order requirement.


2. Minimum Order Requirement

All orders must meet a minimum value of £100 before shipping fees are applied. Orders below this threshold will not be processed.


3. Order Processing Times

  • Orders are typically processed within 1–3 business days.

  • Processing times may vary during peak periods, holidays, or due to stock verification.

  • Orders are processed Monday–Friday only.

Once an order enters processing, it cannot be modified.


4. Shipping Methods & Delivery Times

We ship using trusted UK couriers to ensure reliable delivery to clinics, medspas, salons, and professional buyers.

Estimated Delivery Times:

  • UK Standard Delivery: 1–3 business days after dispatch

  • UK Express Delivery: 1 business day after dispatch (if available)

Delivery times are estimates only and not guaranteed.


5. Shipping Fees

Shipping fees are calculated at checkout based on:

  • Order weight

  • Courier service selected

  • Delivery location

Any additional courier charges (e.g., remote area surcharges) will be displayed at checkout.


6. Delivery Responsibility

Once dispatched, the order becomes the responsibility of the courier and recipient.

We are not responsible for:

  • Delivery delays

  • Missed delivery attempts

  • Incorrect delivery information provided by the buyer

  • Packages lost due to wrong or incomplete addresses

Customers must ensure all shipping details are correct before checkout.


7. Damaged, Missing, or Incorrect Items

Any issues must be reported within 48 hours of delivery.

To report an issue, you must provide:

  • Order number

  • Business name

  • Photos or videos of the packaging and affected items

Failure to report within 48 hours may result in the claim being rejected.


8. Temperature-Sensitive Products

Products requiring specific storage conditions (e.g., temperature-controlled items) must be received and handled promptly by the buyer.

We are not responsible for:

  • Spoilage due to missed deliveries

  • Improper storage after receipt


9. International Shipping

  • Customs duties, taxes, and import regulations are the buyer’s responsibility

  • Delays caused by customs are outside our control

If you would like this section customised, please let us know.


10. Undeliverable Orders

Orders returned to us due to incorrect addresses, unclaimed parcels, or courier inability to deliver are subject to:

  • A return shipping fee

  • A re-dispatch fee

Shipping fees are non-refundable.


11. Order Tracking

Once your order is dispatched, you will receive a tracking number (if available). Tracking availability depends on the courier service selected.

 

12. Cancellations & Changes

We can only cancel or modify orders before they enter processing.

Once processing or dispatch begins, the order cannot be changed, cancelled, or refunded (except in cases covered under our Refund Policy).

 

13. Contact Us

For all shipping enquiries, please contact our support team:

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