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Terms & Conditions

1. Introduction

These Terms & Conditions govern all purchases made from our wholesale platform. By placing an order with us, you confirm that you are a business entity (clinic, med spa, salon, or other professional organisation) and agree to these terms in full.

 

2. Minimum Order Requirement

All wholesale orders must meet our £100 minimum order value. Orders below this threshold will not be processed.

 

3. Business Use Only

Our products are intended for professional and business use only. By purchasing, you confirm that you:

  • Are a registered business or professional buyer.

  • Are knowledgeable in the safe handling, storage, and usage of the products purchased.

  • Will not use products for personal resale outside legal guidelines.

 

4. Product Information

We strive to ensure all product descriptions, pricing, and availability are accurate. However:

  • Product images are for reference only.

  • We reserve the right to update product details without notice.

  • Availability may change at any time.

 

5. Pricing & Payment

5.1 Pricing

All prices are listed in GBP (£) and may change without notice.

5.2 Payment

Full payment must be received before an order is processed. We accept approved online payment methods only. Orders are not reserved or shipped until payment clears.

 

6. Order Processing & Shipping

6.1 Processing Time

Orders are typically processed within 1–3 business days.

6.2 Shipping

Shipping costs are calculated at checkout. Delivery times vary based on location and courier services.

6.3 Delivery Responsibility

Once dispatched, we are not responsible for delays, courier issues, or missed deliveries. It is the buyer’s responsibility to ensure correct delivery details.

 

7. Returns, Refunds & Replacements

All returns and refunds are governed by our Refund Policy. Key points include:

  • Items must be reported within 48 hours of delivery.

  • Refunds are only provided for damaged, defective, or incorrect items.

  • Consumable or injectable products are non-returnable.

  • Change-of-mind or incorrect ordering is not eligible.

 

8. Product Handling & Liability

By purchasing from us, the buyer acknowledges:

  • They are responsible for safe storage, handling, and usage.

  • They possess the professional qualifications required (where applicable).

  • Misuse of products is the sole responsibility of the buyer.

We are not liable for:

  • Improper storage or handling by the buyer.

  • Adverse reactions or misuse.

  • Losses from resale or business performance.

 

9. Order Cancellations

Orders may be cancelled only if they have not been processed or shipped. Once dispatched, cancellations are no longer possible.

 

10. Intellectual Property

All website content—including images, product descriptions, branding, and digital assets—is our intellectual property and may not be used, copied, or redistributed without written permission.

 

11. Privacy & Data Protection

By using our website, you agree to the data practices outlined in our Privacy Policy. We comply with applicable UK data protection regulations.

 

12. Limitation of Liability

To the fullest extent permitted by law:

  • We exclude any liability for indirect, consequential, or business-related losses.

  • Our maximum liability is limited to the value of the order in question.

 

13. Amendments to Terms

We may update these Terms & Conditions at any time. The version active at the time of purchase will apply to your order.

 

14. Governing Law

These Terms & Conditions are governed by UK law. Any disputes shall be resolved through UK courts.

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